Process Re-Engineering, Business Plan Execution & Risk Management
Re-Engineering of Credit, Collections, and Receivables Management -- Global Telecom Company (GA/VA): Significantly improved commercial billing effectiveness, cash-flow, collections results and accounts receivable management. Efforts resulted in $200+ Million bad debt reduction and $1 Billion+ cash-flow savings/acceleration during a period of record revenue increases, acquisitions and major product releases that caused the portfolio to grow from $800 million to $1.8 billion. Directed simultaneous development and implementation of: new systems; inserted de-centralized mid-range computing equipment; and instituted best-in-class business practices while consolidating six centers into four mainstream units (650 personnel); optimizing effectiveness to accelerate revenue and corresponding cash flow; re-configured network connecting all locations' workstations to the two primary data centers; reduced financial risk; generated bottom-line savings from operations.
Accounts Receivable Fraud – Global Telecommunications Company (GA/VA): As director of all USA commercial domestic credit and collections, took over responsibility of additional (carrier/wholesale) line of business. Over the course of eight months, uncovered three schemes to defraud the company. After exposing the fraud and terminating perpetrators, led internal investigation and coordinated all support for external, white-collar crime resources hired to direct civil and criminal prosecution. Over an extended period, drove coordination of evidence, history, and exhibits, testified in three different civil and criminal proceedings (over 40 hours of direct testimony): series of depositions, Federal criminal grand jury, and criminal jury trial. All pursued perpetrators pled or were found guilty—jail sentences for two internal fraudsters and a $6 million judgment against the primary one; one external culprit pled guilty, and final perpetrator was subsequently found guilty on all counts at jury trial.
Content Management/Manufacturing Company (FL): Developed business plan for $50 million diversified manufacturer of CD/DVD’s, high-end and digital printing, mailing/packaging/fulfillment, and eBusiness provider. Family-owned company required business plan revamp and review of major initiatives to move to next-generation firm. Completed 7-week restructuring plan that included management, sales growth needs, pricing and manufacturing action items. Prepared/issued: comprehensive SWOT analysis including business issues, options and recommendations; path-forward for use by the board of directors, company management, and secured lender.